30-Day Money Back Guarantee

If you aren't satisfied with your Cocoon Cam, return within 30 days for a full refund. To start your refund, email hello@cocooncam.com with your name, order number, and reason for return. Returns can be shipped to:

Cocoon Cam
1172 Castro St
Mountain View, CA 94040

Only Cocoon Cams purchased from the website are eligible for online returns. Any Cocoon Cams bought from another retailer must be returned to that location and in accordance with the retailer's return policy.

Cameras must also be in good physical condition and not broken or damaged. Return shipping must be paid by the customer and shipping/handling is non-refundable. Refunds may take up to seven business days to post after we receive the Cocoon Cam, depending on your financial institution.