The first step is to fully RESET your camera from the Cocoon Cam app and servers. Your Cocoon Cam will NOT WORK with iSmartViewPro if it has not been reset.
Here are the instructions to properly reset the camera:
Cocoon Cam App will be discontinued by June 6th, 2020. Below are the links to download the viewing app called iSmartViewPro:
*If you have an Apple iPhone, iPad or iPod Touch, download our iOS App. (Must have version iOS 11 and higher)
*If you have a Google Pixel, Samsung or any Android device, download our Android App. (Must have Android 7 and higher)
*Please note: We do not troubleshoot this app.
Tap “Add Camera”
Tap “Add Already Existing Camera”
Choose to scan the code on the back of the camera
Enable Camera permissions on the app, Scan for the QR code on the back of the camera.
Now fill in 123456 for the password
And select the check mark
You should now see a screen like this and it should say “Online” where the green box is
If this says “Incorrect username or password”, you need to go back to the first step and press and hold the reset button again to reset the camera’s password to 123456
If it says “Online”, then click where it says “Online”
You may now see a black screen. Press the selection option where it says 240p
Choose 720p and video will display
By default, the camera password is set to 123456 and we recommend updating this password immediately. Please follow these steps to secure your camera stream.
We suggest adding a mix of symbols, numbers, uppercase, and lowercase letters so that your password will be complex and unique.
In the app find your camera and make sure the status is "Online".
You will see a blue arrow next to your camera, please tap it.
Below the camera details on this page, tap where it says "Advanced Settings"
Tap "Admin" (It may take a moment to load the parameters)
Remove the password in the field and input your own unique password with symbols, numbers, uppercase and lowercase letters
Tap "Done" at the top to save