The first step is to fully RESET your camera from the Cocoon Cam app and servers. Your Cocoon Cam will NOT WORK with iSmartViewPro if it has not been reset.
Here are the instructions to properly reset the camera:
Before you move forward with rest of the process please read the following:
CocoonCAM App will be discontinued by June 6th, 2020 Below are the links to download the viewing app called iSmartViewPro:
*If you have an Apple iPhone, iPad or iPod Touch, download our iOS App. (Must have version iOS 11 and higher)
*If you have a Google Pixel, Samsung or any Android device, download our Android App. (Must have Android 7 and higher)
*Please note: We do not troubleshoot this app.
Tap “Add Camera”
Tap “Add Camera via Wired Method”
Once the camera is connected to your router and powered on Tap “Next”
Enable Camera permissions on the app, Scan for the QR code on the back of the camera. You should see bottom and middle light illuminated.
Name your camera
It will now prompt you to setup wifi.
Please follow the following instructions below carefully to setup WiFi on the camera.
Enter your valid 2.4ghz network name and password. Tap “Next
You will receive the message below if your camera successfully connected to your wifi
Your camera may beep or say that WiFi settings were updated. Sometimes you may see the below message in error even if your WiFi setting was successful. Click “Exit” to return to the home screen; if your WiFi setup was successful, the camera will display as “Connected”.
**If the connection fails, please check your password with your Internet Provider
Since your camera does not support 240p resolution, the below instructions shows you how to choose the correct resolution to display HD video.
You may see a black screen. Press the selection option where it says 240p
Choose 720p and video will display
By default, the camera password is set to 123456 and we recommend updating this password immediately. Please follow these steps to secure your camera stream.
We suggest adding a mix of symbols, numbers, uppercase, and lowercase letters so that your password will be complex and unique.
**You have the option to share access with friends and family. Strong and frequently updated passwords ensure greater security. (See step 7)
You can share camera access with your family and caregivers. They will need the following:
When sharing the camera DID and password, please know that you are giving full access to the video and audio stream to this person.
We always recommend:
Below are the steps to add a shared camera: